Summarizing the original Japanese versions, we have translated and issued a number of brief papers of our research on the following theme into English. Those who wish to refer to these summary papers, please contact us via the enquiry form link below.
■Measurement, analysis and use of customer evaluations by insurance companies and related bodies (2018.3)
Due to the rapid spread of telecommunications, customer evaluations and word-of-mouth communication via internet are becoming more and more important when choosing an insurance company. The development of information communication technology and SNS means it is essential for companies to be well evaluated by each and every customer.
Under these circumstances, insurance companies and related bodies in foreign countries are gathering and analyzing customer evaluations from various viewpoints, and using the results to improve their business operations. By introducing their activities, we provide useful reference materials for insurance companies in Japan as they look to measure and utilize their customer evaluation records. The following areas are the major focus of our research:
〇Methods of gathering customer evaluations
〇Examples of customer evaluation gathering methods, and how they are used by insurance companies and related bodies.
■Personal Data Protection: Regulatory trends in major countries and countermeasures for the Insurance industry（2017.9）
In view of current global trends on strengthening regulations including the EU General Data Protection Regulation (GDPR), which went into effect from May 2018, to protect personal data, it is important for Japanese insurance companies to review such trends and understand their impact on the Japanese insurance industry.
Our research aims to highlight areas that require appropriate attention by the insurance industry while exploring the latest legal and regulatory environments surrounding personal data protection in the United Kingdom (UK), Germany, France, the United States of America (USA), Singapore, South Korea and China. The following areas are the major focus of our research:
〇Regulations on personal data protection
〇Guidelines and standards stipulated by the insurance industry
〇The current status of the insurance industry in terms of compliance with personal data protection
■Prevention and Mitigation of Natural Disasters by Insurance Industries in Other Countries (2017.3)
In order to assist the Japanese insurance industry in its study on future prevention and mitigation of natural disasters, we researched the measures provided by insurance industries in five countries; the USA, the UK, Germany, France and Switzerland, which are known for their advanced insurance markets and the global operations of their insurance companies.
After outlining the natural disaster insurance systems in those countries, we introduced the major loss prevention/mitigation services provided by insurance companies, insurance-related organizations and others in this paper.
■Systems & Status of Corporate Governance of Insurance Companies in Other Countries (2016.9)
In order to have the revised revitalization strategy of the Japanese Government take a concrete form, in June 2015, the “Corporate Governance Code” was newly introduced and applied to publicly listed companies in Japan. In line with the above move, Japan’s Financial Services Agency revised the Comprehensive Guidelines for Supervision of Insurance Companies and formally announced that their management structures would be monitored to see whether or not insurance companies were engaging in businesses in accordance with Japan’s Corporate Governance Code.
In order to study the ideal format of corporate governance, which would be applicable to the Japanese insurance industry, we researched the systems and status of corporate governance of insurance companies in five foreign countries, namely the UK, Germany, France, the USA and Singapore.
■Compensation for Damages in Other Countries (2016.3)
In accordance with the increasing number of inbound foreign tourists coming to Japan, liability claims filed by foreign individuals are expected to increase along with a rise in automobile accidents cases involving them. In order to handle negotiations smoothly and maintain appropriate insurance claim payments, it is important to understand the compensation systems in place in the victims’ countries of residence in terms of levels of compensatory damages as well as customs and culture.
Under these circumstances, we have compiled factual details, which should be kept in mind, such as how compensatory damages are handled in the following eleven countries and regions when dealing with auto claims in Japan involving foreign nationals: China, Taiwan, Hong Kong, South Korea, Thailand, Singapore, Malaysia, the Philippines, the United States, the United Kingdom and Germany.
■Use of the Internet & Mobile Devices in the Insurance Industries of Other Countries (2015.9)
A study was conducted to find out how the Internet and mobile devices are being used in the sales and claims handling of non-life insurance together with the extent of the implementation of other new information technologies in the following eight countries: The United States, the United Kingdom, Germany, Sweden, Netherlands, China, India and South Korea.
In order to understand how technological progress and changes in consumer behavior are likely to affect the non-life insurance industry and to help take necessary actions and make preparations, we summarized our findings in this paper, which is to be used for reference purposes. The situation in the following countries and regions was surveyed: Myanmar, Cambodia, Vietnam, the Philippines, Indonesia, Thailand, Malaysia, Singapore, South Korea, China, India, Brunei, Laos, Hong Kong and Taiwan.
■General Insurance Markets & Systems in Asian Countries（Part 2） (2015.3)
With the purpose of envisaging how Asian countries plan to cope with the new environment in light of the ASEAN Economic Integration of 2015, we conducted a second research project. Due to recent significant changes in insurance related laws and regulation systems, we updated our 2013 research project’s findings and facts. The survey was conducted in the following fifteen countries and regions: Myanmar, Cambodia, Vietnam, the Philippines, Indonesia, Thailand, Malaysia, Singapore, South Korea, China, India, Brunei, Laos, Hong Kong and Taiwan.
CONTACT US and ORDER
For enquiries and to order the above, please click on the enquiry form link below.
This will open an online form ready for you to complete and submit.
You will receive an email giving you the information you need to proceed with your order.
Prices indicated do not include 8% consumption tax (applicable when purchased in Japan), postage and bank charges.
Planning and Administration Department
The General Insurance Institute of Japan
Facsimile: +81 (0)3 3255-1449